State issued emergency orders

Office of Insurance Regulation's Emergency Order -- 9/13/2017

Hurricane Irma -- 17-235/September 4, 2017

From the Florida Office of Insurance Regulations:
"At the Direction of Governor Scott, Insurance Commissioner David Altmaier issued an Emergency Order suspending and activating certain insurance rules and statutes for the health, safety, and welfare of Florida's policyholders. Among other provisions, the Order provides an additional 90 days to policyholders to supply information to their insurance company; prohibits insurance companies from canceling or non-renewing policies covering residential properties damaged by the hurricane for at least 90 days; and freezes any and all efforts to increase rates on policyholders for 90 days. The Order can be found here.
Please contact the Office of Insurance Regulation, Communications Office at or 850-413-2515 if you have any questions."

Florida Office of Insurance Regulation (FLOIR) hurricane resource page

Illinois Department of Insurance (July 17, 2017)

Illinois Disaster Declaration Guidelines

Effective July 17, 2017 Governor Bruce Rauner declared Cook, Kane, Lake and McHenry counties state disaster areas.

To help provide safeguards for consumers and to ensure that those affected by this disaster do not suffer unnecessary hardship, the following guidelines will be followed for affected insurance policies issued by Markel Corp.’s subsidiaries and affiliates:

  • Cancellations or nonrenewal notifications issued between July 12, 2017 and September 30, 2017 are hereby withdrawn, and any coverage impacted by such notices is reinstated without any lapse. Newly issued cancellation and non-renewal notices for impacted policyholders will be withheld until September 30, 2017.

  • A minimum 60 day extension (from the last date allowed) will be granted to affected policyholders for any policy provisions or other requirements that impose a time limit for an insured or claimant to perform any act.

  • Late fees and installment fees will be waived during this period.

Consumers may contact the Illinois Department of Insurance if they wish to file a complaint regarding any disaster-related dispute or issue.

Complaints may be filed by calling the Department’s toll-free complaint hotline at 1-866-445-5364 or submitting a complaint online at: