File a claim

US and Bermuda insurance claims

Please contact us at 800-362-7535, and we will help guide you through your Accident & Health (A&H) claim. Alternatively, you may refer to the reporting provisions in your policy for detailed information about the Accident & Health claims process.

To report horse injury, sickness, or mortality claims 

Note: Horse injury, sickness, and mortality claims may only be reported via telephone.

Immediate notice of all accidents, sicknesses, injuries and/or deaths must be reported to:

800-362-7535   Monday through Friday, 8:30 a.m.-5:00 p.m. EST

800-446-7925   Evenings, weekends, and holidays 

Mortality claim card

Animal loss procedures

Do:
1. Report all accidents, sicknesses, injuries, and deaths.
2. Contact Markel for permission prior to any surgical procedures.
3. Make arrangements for an autopsy.
4. Call police in case of theft, shooting, or vehicular involvement.

Don’t:
1. Perform any surgical procedure without contacting Markel.
2. Have animal put down without consent of Markel.
3. Have animal removed prior to performance of an autopsy.
4. Neglect a police report, if needed.

CAUTION

Please share these procedures with anyone having care, custody, and control of the insured horse. Failure to comply may jeopardize your coverage.

To report horse liability or farm claims

Please use the property or general liability links located here.

Accident report procedures

Do:
1. Obtain all accident details.
2. Obtain names, addresses, and phone numbers of all witnesses.
3. Obtain names, addresses, phone numbers of police, fire, medical, or hospital authorities.
4. Report all incidents to Markel Claims department.

Don’t:
1. Divulge information with regards to insurance coverage.
2. Admit responsibility for the accident or injury.
3. Discuss accident or injury with anyone other than your insurance representative or someone authorized by the insurance company.


Claims contact info

US Insurance
Richmond, VA - Corporate office
4521 Highwoods Parkway 
Glen Allen, VA 23060
+1-800-362-7535
Mailing address: P.O. Box 2009
Glen Allen, VA 23058

Claims service offices: Chicago, IL; Deerfield, IL; Glen Allen, VA; Red Bank, NJ; Omaha, NE; Pewaukee, WI; Scottsdale, AZ; Woodland Hills, CA

Global Insurance
Bermuda
Markel House, 2 Front Street,
Hamilton HM 11, Bermuda
+1-441-296-8800

New York, NY
1185 Avenue of the Americas
New York, NY 10036
+1-646-929-5699

Global Reinsurance
Summit, NJ
535 Springfield Avenue, Suite 200
Summit, NJ  07901
+1-908-630-2700

Dublin
7/8 Wilton Terrace
Dublin 2, Ireland
+335-1-416-1555

Markel International claims

After-hours contacts

Environmental/hazardous spill line
+1-888-556-4734

Equine
+1-800-446-7925

All others
+1-800-362-7535